Partner & customer support

Dedicated support for you and your customers

Keeping your customers happy is just as important as nurturing our partnership. Luckily, we've got teams for both.
Learn how
Data & analytics
Real-time dashboard
Customer care & claims
90
%
CSAT
24/7
support
14
languages
Dedicated team
Insurance experts
Frictionless product design
Qover customer care team responding to insurance customers

Multilingual customer care

We treat your customers as our own.

Our multicultural customer care team is centralised in Brussels, ready to tackle every question and concern with the utmost care.

Backed by a 90% satisfaction score, our insurance experts support customers in 14+ languages.

Dedicated partner success team

Launching your insurance program is only the beginning.

Making it a success involves constant performance monitoring, advising sessions and engaging quarterly business reviews.

Our partner success experts are here to be your collaborators, strategic consultants, insurance experts and more – leading to a consistently high Net Promoter Score (NPS) from our partners.
Qover customer success team supporting clients

Product features tailored for you

API & integration
Easily embed insurance into your UX using our custom APIs, powering global cover through a single integration.
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Claims management
Easy digital claims processing with quick payouts and human service.
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Insurance solutions
Explore a range of embedded insurance solutions that suit the needs of your business and customers.
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Risk carrier setup
Choose from our network of risk carriers or opt for a modular setup that works with your current one, with the flexibility to switch providers for the best cover, price and service.
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Data, analytics & reports
Track your program's performance with a dynamic dashboard and gain insights into how to get the most out of your insurance solutions.
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High-growth companies powered by Qover

“Qover’s understanding of the complex needs of a full-growth FinTech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution”
Nikolai Storonsky
CEO & Co-founder of Revolut
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“Our couriers are free to choose when, where and if they want to work. We want to ensure that each of them enjoys optimal security throughout their experience with Deliveroo. Thanks to our partnership with Qover, we offer an insurance solution that reflects the flexible business of our independent partners: innovative guarantees that meet the needs they express to us on a daily basis.”
Mathieu de Lophem
Former CEO of Deliveroo Belgium
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“At Canyon, we are very much focused on our relationship with the customer, and this integration with Qover only strengthens that. The customer experience does not end with the bike being delivered to the customer's doorstep, so it’s very important to have a partner that can help us roll out an insurance product globally with one integration.”
Christian Steyer
Head of Customer Solutions at Canyon
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"Qover’s understanding of the complex needs of a full-growth FinTech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution."
Nikolay Storonsky
CEO & Co-founder of Revolut
Read story
“At Canyon, we are very much focused on our relationship with the customer, and this integration with Qover only strengthens that. The customer experience does not end with the bike being delivered to the customer's doorstep, so it’s very important to have a partner that can help us roll out an insurance product globally with one integration.”
Christian Steyer
Head of Customer Solutions at Canyon
Read story
“Our couriers are free to choose when, where and if they want to work. We want to ensure that each of them enjoys optimal security throughout their experience with Deliveroo. Thanks to our partnership with Qover, we offer an insurance solution that reflects the flexible business of our independent partners: innovative guarantees that meet the needs they express to us on a daily basis.”
Mathieu de Lophem
Former CEO of Deliveroo Belgium
Read story

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